bh999 Terms and Conditions

1. General Introduction and Applicability

These Terms and Conditions ("Terms") apply to the bh999 platform and all services operated under it. By using bh999 through its website, mobile application, or any other channel, you automatically agree to these Terms.

bh999 reserves the right to change or amend these Terms at any time. Updated Terms become effective upon publication on the website, and members who continue using the service will be considered to have accepted the changes.

To learn more about how our platform operates, our values, and our service standards, please visit our About Us page.

2. Membership Eligibility and Registration

2.1 Age Requirement and Legal Eligibility

To register and use bh999, you must be at least 21 (twenty-one) years of age. bh999 reserves the right to suspend any account until age verification is completed. If a user registers using false information, the account may be closed and all balances forfeited.

2.2 One Person — One Account

Each person may open only one account. If multiple accounts are found under the same person's name, all of them will be closed and accumulated bonuses and winnings may be forfeited. Multiple accounts operated from the same device, IP address, or bank account will also be treated as duplicates.

2.3 Accuracy of Information

It is mandatory to provide your correct name, date of birth, mobile number, and email address at the time of registration. If the information provided does not match your original identity documents during account verification, the withdrawal process may be blocked.

3. Account Security and Password

It is your responsibility to keep your account login details (username and password) completely confidential. Allowing any third party to use your account is strictly prohibited. If you notice any suspicious activity or fear unauthorized access, contact bh999 support immediately via live chat.

bh999 will never ask for your password by phone, email, or chat. If you receive such a request, treat it as suspicious immediately and notify the support team.

4. Deposits, Withdrawals and Payment Methods

4.1 Deposit Terms

The minimum deposit amount at bh999 is ৳300. Accepted payment methods are: bKash, Nagad, Rocket, and bank transfer (BRAC Bank, Dutch-Bangla Bank, Islami Bank, and other scheduled banks). Only payment methods registered in your own name may be used — funds sent from third-party accounts are not accepted.

4.2 Withdrawal Terms

The minimum withdrawal amount is ৳500. Withdrawals generally take between 30 minutes and 3 hours to process. Withdrawals can only be made to the same payment method used for the deposit, and only to an account registered in the same person's name. Withdrawal requests may be held if the wagering requirements of any bonus have not been met.

4.3 Fraud Prevention

If any transaction appears suspicious, bh999 reserves the right to hold it pending verification. If a fraudulent payment or chargeback is made, the associated account will be closed immediately and legal action may be taken.

5. Bonuses and Promotional Offers

All bonus offers at bh999 are provided subject to specific terms. The welcome bonus is a 200% bonus on the first deposit, up to a maximum of ৳5,000, with a 10x wagering requirement on the bonus amount.

• Bonus funds cannot be withdrawn directly — winnings earned from a bonus become withdrawable only after the wagering requirements have been met.
• A second bonus cannot be claimed while one is already active, unless specifically stated otherwise.
• If bonus abuse or collusion is detected, the bonus and all winnings derived from it will be forfeited.
• bh999 reserves the right to change or cancel any promotion at any time.
• Each promotion has its own applicable terms, which will be stated on the relevant offer page.

6. Betting Rules

6.1 General Betting Rules

A confirmed bet cannot be changed or cancelled. bh999 reserves the right to void bets accepted in error due to technical faults. Live odds change after a match or event begins — this is normal and no objections regarding this will be accepted.

6.2 Match Fixing and Dishonest Conduct

Match fixing, sports washing, or involvement in any form of dishonest betting is strictly prohibited. If such activity is detected, the account will be closed and the relevant authorities will be informed.

6.3 Casino Game Rules

For slots, live casino, fishing games, and other casino categories, the rules for each game are set by the game provider. See the information section of each game for details on its rules.

7. Prohibited Activities

The following activities are strictly prohibited on the bh999 platform:

• Creating or operating multiple accounts.
• Using automated bots, scripts, or software to participate in games or betting.
• Placing bets in a coordinated or artificial manner with the intent to abuse the bonus system.
• Disrespectful or threatening behaviour toward other members or support staff.
• Money laundering or processing funds from illegal sources through the platform.
• Attempting to hack the platform's software or systems.

Any member found to be involved in any of the above activities will have their account cancelled and all balances and bonuses may be forfeited.

8. Responsible Gaming

bh999 believes that gambling is a form of entertainment and should be enjoyed responsibly. We offer deposit limits, session time alerts, and self-exclusion services to protect our members. If gambling is causing you financial or mental harm, contact the support team immediately.

bh999 will never allow minors (under 21 years of age) to open an account or use its services. For full guidance on responsible gaming practices, setting limits, and getting help, please read our Responsible Gaming page.

9. Privacy and Data Protection

bh999 is committed to protecting members' personal information. Data collected is used solely for the purpose of providing services, verifying identity, and preventing fraud. A strict policy is followed regarding sharing information with third parties. Full details of how we collect, store, and use your data can be found in our Privacy Policy.

All transactions are secured through SSL encryption. Documents collected for member identity verification are stored on secure servers and retained for a defined period even after an account is closed.

10. Account Closure and Suspension

10.1 Closure at Member's Request

Any member may request to close their account at any time via live chat or email. All pending bets must be settled and wagering requirements fulfilled before the account is closed.

10.2 Suspension by bh999

bh999 may immediately suspend or close any account in cases of Terms violations, suspected fraud, failure to complete identity verification, or legal necessity. The reason for suspension does not always have to be disclosed.

11. Customer Support and Complaint Resolution

The bh999 customer support team is available seven days a week, twenty-four hours a day, in both Bengali and English, via live chat and email.

If you have a dispute or complaint, contact us via live chat first. If it is not resolved through live chat, send the details by email. Standard complaints are addressed within 48 hours. For answers to common questions, visit our FAQ section — it covers the most frequently asked questions.

12. Technical Faults and Limitation of Liability

bh999 will not be held liable for temporary service interruptions caused by server downtime, network outages, or software faults. bh999 reserves the right to correct any odds or payouts displayed incorrectly due to technical errors.

If a bet or game session ends mid-way due to loss of internet connection, the information recorded in the system at that point will be considered final.

13. Intellectual Property and Content Ownership

All content on the bh999 platform — logos, designs, text, game interfaces — is the property of the respective owners. Copying, distributing, or using this content for commercial purposes without prior permission is prohibited.

14. Changes to Terms and Notification

bh999 reserves the right to change these Terms at any time. For significant changes, notice will be sent to the registered email address or posted on the platform. Continued use of the platform after updated Terms are published will be considered acceptance of those changes.

If any part of these Terms is declared invalid or unenforceable by a court or competent authority, the remaining parts will continue in full effect.